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Pihl, D, Forman, M, Frandsen, A K, Nielsen, A K B and Primdahl, M B (2022) Digital Infrastructures of Facilities Management: How Data Systems and Work Environments Affect Each Other. In: Tutesigensi, A and Neilson, C J (Eds.), Proceedings 38th Annual ARCOM Conference, 5-7 September 2022, Glasgow Caledonian University, Glasgow, UK. Association of Researchers in Construction Management, 276-285.
- Type: Conference Proceedings
- Keywords: digital infrastructure, facilities management, mental work environment, science and technology studies
- ISBN/ISSN: 978-0-9955463-6-3
- URL: http://www.arcom.ac.uk/-docs/proceedings/a3cf40138e9050390a62d5a7f4c0d8d9.pdf
- Abstract:
<p>Introducing digital objects in facility management enables professionals to coordinate operation and management tasks. However, using digital objects is not a "neutral" matter. Instead, digital objects shift the distribution of responsibilities and create new ways of visualising professionals' work performance that create frustrations and discontent among the facility managers. Building on ethnographic fieldwork and inspiration from the Science and Technology Studies field, the study investigates a case concerning the operation and management of an office building in Copenhagen, Denmark. Findings show that the operation and management professionals get frustrated when the technical and digital systems of the building cannot solve the issues experienced by the building users. Limited access to systems obstructs the professionals in their work, and the systems create distance between the building and the means to solve the experienced problems. The study suggests paying more attention to digital systems' effects on professionals' mental health within facility management.</p>