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Chan, T K and Hiap, P T (2012) A balanced scorecard approach to measuring industry performance. Journal of Construction in Developing Countries, 17(S1), 23-41.
- Type: Journal Article
- Keywords: balanced scorecard; benchmarking; construction industry; performance measurement
- ISBN/ISSN: 1823-6499
- URL: http://web.usm.my/jcdc/vol17_s1_2012/Art%202_jcdc17-s1.pdf
- Abstract:
Stakeholders of the Malaysian construction industry produced a Construction Industry Master Plan to chart the strategic direction for the industry for a ten-year period between 2006 and 2015. The objectives of this paper were to review the recommendations of the master plan using the Balanced Scorecard approach, to develop a performance management framework for the construction industry and to propose a set of performance measures to allow stakeholders to monitor the progress of the implementation of the master plan in achieving its strategic aims. The Balanced Scorecard approach was used to evaluate the critical success factors, strategic thrusts and recommendations to ensure that the master plan presents a balanced view to enhance the industry's competitive standing. The review revealed that the recommendations generally address all four Balanced Scorecard perspectives but lacked focus on customer relationships in the customer perspective and customer management in the Internal Processes Perspective. Additional recommendations are suggested to address these gaps. A list of key performance measures for the Malaysian construction industry has been selected by linking each strategic thrust with the relevant performance measures. © Penerbit Universiti Sains Malaysia, 2012.
Halim, M S A, Jaafar, M, Osman, O and Shariff Haniff, M (2012) Financial ratio analysis: An assessment of Malaysian contracting firms. Journal of Construction in Developing Countries, 17(S1), 71-8.
Johar, N (2017) Community participation: A cementing process, theorizing various dimensions and approaches. Journal of Construction in Developing Countries, 22(S1), 47-61.
Loganathan, S, Srinath, P, Kumaraswamy, M, Kalidindi, S and Varghese, K (2017) Identifying and addressing critical issues in the Indian construction industry: Perspectives of large building construction clients. Journal of Construction in Developing Countries, 22(S1), 121-44.
Malik, K (2017) Assessment of energy consumption pattern and energy conservation potential at Indian airports. Journal of Construction in Developing Countries, 22(S1), 97-119.
Ofori, G and Toor, S R (2012) Leadership and construction industry development in developing countries. Journal of Construction in Developing Countries, 17(S1), 1-21.
Parthasarathy, M K, Murugasan, R and Murugesan, K (2017) A critical review of factors affecting manpower and equipment productivity in tall building construction projects. Journal of Construction in Developing Countries, 22(S1), 1-18.
Paul, V K and Seth, V (2017) Benchmarking and objective selection of technologies for housing in India using quality function deployment. Journal of Construction in Developing Countries, 22(S1), 63-78.
Rwelamila, P D (2012) Research contribution to innovation in infrastructure development in Africa: Assessing the status. Journal of Construction in Developing Countries, 17(S1), 43-56.
Seethapathy, S and Henderson, J H (2017) Management of construction waste in nuclear and thermal power plant projects in India. Journal of Construction in Developing Countries, 22(S1), 19-46.
Tadayon, M, Jaafar, M and Nasri, E (2012) An assessment of risk identification in large construction projects in Iran. Journal of Construction in Developing Countries, 17(S1), 57-69.
Venkateswaran, C B and Murugasan, R (2017) Time delay and cost overrun of road over bridge construction projects in India. Journal of Construction in Developing Countries, 22(S1), 79-96.