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Abdullahi, U, Bustani, S A, Hassan, A and Rotimi, F E (2019) Assessing quality management practice in Nigerian construction industry. Journal of Construction Business and Management, 3(2), 17-25.
Ajayi, O O, Koleoso, H, Ajayi, M and Faremi, O (2019) Maintenance performance of prison facilities in southwestern Nigeria. Journal of Construction Business and Management, 3(2), 26-34.
Akinwale, A A and Olusanya, O A (2020) Influence of subcontracting processes on wages and workloads in the building construction industry in Nigeria. Journal of Construction Business and Management, 4(2), 1-10.
Alade, K, Oyebade, A and Nzewi, N (2018) Assessment of the use of locally available materials for building construction in Ado-Ekiti, Nigeria. Journal of Construction Business and Management, 2(2), 36-41.
Ameh, O J and Daniel, E I (2017) Human resource management in the Nigerian construction firms: practices and challenges. Journal of Construction Business and Management, 1(2), 47-54.
Amoo, O, Lukman, Y and Musa, N (2022) Dispute resolution methods adopted by contractors during COVID-19 in Eastern Cape South Africa: A case study. Journal of Construction Business and Management, 5(2), 54-67.
- Type: Journal Article
- Keywords: COVID-19; personnel; construction project; contract terms; conciliation; conflict management; construction procurement; dispute resolution; mediation; negotiation; South Africa; thematic analysis; case study; employee; interview
- ISBN/ISSN:
- URL: https://journals.uct.ac.za/index.php/jcbm/article/view/1209
- Abstract:
Over the past months, the socioeconomic consequences of the ravaging COVID-19 pandemic reverberated through and affected all segments of life. The construction industry is not left out. The severe impacts of COVID-19 have not only witnessed tragic human losses but have also caused colossal devastating implications for construction procurement and general contract condition. The study examined the dispute resolution methods adopted by contractors in Eastern Cape, South Africa, during the COVID-19 experience to determine their appropriateness and effectiveness. The study employed a snowballing, purposive, non-probability sampling technique with a mixed research design driven by respondents' participatory action. Twelve senior personnel were interviewed, while questionnaires were administered to 30 referred employees on the sites. XLSTAT statistical software and thematic analysis were used for the aggregated questionnaire and qualitative respondents' interviews in drawing inferences. The results revealed that an interest-based rather than a right-based approach are two sides of a coin that can make or mar the wheel of progress in arriving at an amicable agreement to contract terms in construction. The need for re-negotiation in billing, which is at variance with the various construction claim, cannot be over-emphasised. At the same time, the intuitive assertions of negotiation, mediation, and conciliation were used in resolving unforeseen delays, claims, and added costs due to disruptions of COVID-19. The study's main contribution lies in mastering and deploying appropriate dispute resolution methods in project execution. The study is of utmost importance in planning, restoring, and deriving optimal societal benefits from conflict management amidst the adverse effect of Covid -19 on any construction project.
Dada, J O (2018) A career path framework for quantity surveyors in Nigeria private practice. Journal of Construction Business and Management, 2(2), 15-23.
Danku, J C (2020) Exploring the concept of social licence in the construction industry of a developing country. Journal of Construction Business and Management, 4(2), 25-33.
Dosumu, O, Idoro, G and Onukwube, H (2017) Causes of errors in construction contract documents in Southwestern, Nigeria. Journal of Construction Business and Management, 1(2), 11-23.
Joseph Oladiran, O and Rogers Simeon, D (2023) Consciousness and prospects of autoclaved aerated concrete (AAC) blocks for wall construction: Comparative study Nigeria and South Africa. Journal of Construction Business and Management, 6(2), 1-10.
Leo-olagbaye, F and Odeyinka, H A (2018) Evaluation of risk factors and their impact on road projects. Journal of Construction Business and Management, 2(2), 24-35.
Lowe, J (2023) Technical and organisational change in UK construction. Journal of Construction Business and Management, 6(2), 50-61.
Manchidi, T E and Rwelamila, P D (2019) A state legitimation approach of reserved built environment professional work: A case for South Africa – part 1. Journal of Construction Business and Management, 3(2), 35-48.
Maniar, H (2020) Contingency management in Indian construction projects. Journal of Construction Business and Management, 4(2), 11-24.
Nkeleme, E I, Mbamali, I and Shakantu, W (2022) A measure of combustion-generated pollutants in university laboratories and their effects on the indoor air quality. Journal of Construction Business and Management, 5(2), 44-53.
Nyakala, S, Pretorius, J and Vermeulen, A (2020) Construction quality process implementation as a source of competitive advantage in small and medium-sized construction projects. Journal of Construction Business and Management, 4(2), 46-54.
Ogbu, C P (2017) Building quality condition and maintenance cost: the case of public low income housing in Abia Sate, Nigeria. Journal of Construction Business and Management, 1(2), 24-34.
Ogbu, C P and Olatunde, N (2019) Relationship between organisational effectiveness and project performance of sme contractors: A developing country perspective. Journal of Construction Business and Management, 3(2), 1-16.
Ogunseiju, O, Odeyinka, H A and Yusuf, A O (2023) Usage of building information modelling in quantity surveying firms in Nigeria. Journal of Construction Business and Management, 6(2), 27-37.
Okoro, C S and Musonda, I (2017) Establishing underlying structures of safety performance measures using factor analysis of data on construction workers in Gauteng, South Africa. Journal of Construction Business and Management, 1(2), 55-64.
Oladokun, T T and Komolafe, M O (2017) Drivers of rural housing development in Edo State, Nigeria. Journal of Construction Business and Management, 1(2), 35-46.
Olugboyega, O and Aina, O O (2018) Examination of the levels of development of building information models in the Nigerian construction industry. Journal of Construction Business and Management, 2(2), 1-14.
Omollo, W O (2019) Barriers to the effective regulation of the building construction industry: An empirical analysis. Journal of Construction Business and Management, 3(2), 49-58.
Onungwa, I O and Uduma-Olugu, N (2017) Building information modelling and collaboration in the Nigerian construction industry. Journal of Construction Business and Management, 1(2), 1-10.
Opawole, A, Alao, O O, Yusuf, A O, Adu, E T and Ofoetan, M A (2022) Evaluation of compliance of concreting materials to standards in building projects in Lagos State, Nigeria. Journal of Construction Business and Management, 5(2), 1-19.
Rambaruth, A, Adam, J K and Krishna, S B N (2022) Contributing elements and issues to strategic management in the construction industry among small and medium enterprises: A case study in South Africa's Ethekwini region. Journal of Construction Business and Management, 5(2), 20-8.
Renault, B Y, Agumba, J N and Ansary, N (2020) Correlation analysis between risk measurement and project success of small and medium contractors in gauteng, South Africa. Journal of Construction Business and Management, 4(2), 34-45.
Ssenyange, K and Kudakwashe, C (2023) The impact of leadership styles on government construction project success: A structural equation modeling approach. Journal of Construction Business and Management, 6(2), 11-26.
Taofeeq, D M and Adeleke, A Q (2019) Factor's influencing contractors risk attitude in the Malaysian construction industry. Journal of Construction Business and Management, 3(2), 59-67.
Tiew, S Y, Hashim, H A and Zolkafli, U K B (2022) Performance barriers in relation with professional development of graduate architects in construction industry: A systematic literature review. Journal of Construction Business and Management, 5(2), 29-43.
Verwey, J, Cumberlege, R and Crafford, G J (2023) Exploring the interplay between quantity surveyors’ conflict-handling styles and personality traits. Journal of Construction Business and Management, 6(2), 38-49.
Windapo, A, Moghayedi, A, Oliphant, D and Adediran, A (2018) Exploring the components of cost on construction projects. Journal of Construction Business and Management, 2(2), 42-50.