Abstracts – Browse Results
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Akinlolu Temisola, M, Oladimeji Benedict, O and Haupt, T C (2021) A scientometric review and meta-analysis of the health and safety of women in construction: structure and research trends. Journal of Engineering, Design and Technology, 19(2), 446-66.
Aluko, O R, Godwin Iroroakpo, I and Mewomo, M C (2021) Relationship between perceived service quality and client satisfaction indicators of engineering consultancy services in building projects. Journal of Engineering, Design and Technology, 19(2), 557-77.
- Type: Journal Article
- Keywords: business performance; client satisfaction; performance; personnel; service quality; training; client; consultant; engineering consultant; professional; questionnaire survey; multiple regression; statistical analysis
- ISBN/ISSN:
- URL: http://dx.doi.org/10.1108/JEDT-03-2020-0084
- Abstract:
Service quality is a major determinant of business performance. Empirical evidence from the literature indicates that, to attain a high level of customer satisfaction, a high standard of service quality should be provided by the service provider. This study aims to examine the relationship between the perceived service quality and the indicators of client satisfaction with particular reference to engineering consultancy services in building projects. A survey research approach was adopted using a semi-structured questionnaire as an instrument of data collection. The questionnaire survey formed the basis for the descriptive and inferential (Pearson correlation and multiple regression) statistics that were used to evaluate the relationship between engineering consultants' service quality and clients' satisfaction indicators. The study identified 10 key technical indicators and 10 key managerial indicators for measuring client satisfaction. Statistical analysis shows a positive significant relationship between the perceived service quality and all the indicators of client satisfaction. The positive correlation values show that as perceived service quality increases, both technical and management indicators of client satisfaction equally increase. The results offer opportunity for professional service providers to continuously develop the technical and management indicators, embrace personnel training and key into continuous professional development for better service quality.
Barour, S and Zergua, A (2021) Numerical analysis of reinforced concrete beams strengthened in shear using carbon fiber reinforced polymer materials. Journal of Engineering, Design and Technology, 19(2), 339-57.
De-Graft, O-M, Kukah, A S, Boateng, F, Asumadu, G and Edwards, D J (2021) Exploring strategies to reduce moral hazard and adverse selection of Ghanaian public–private partnership (PPP) construction projects. Journal of Engineering, Design and Technology, 19(2), 358-72.
Evans, M, Farrell, P, Mashali, A and Zewein, W (2021) Critical success factors for adopting building information modelling (BIM) and lean construction practices on construction mega-projects: a Delphi survey. Journal of Engineering, Design and Technology, 19(2), 537-56.
Hasheminasab, S and Kashi, E (2021) Finite element analysis of ports pavement under container loading. Journal of Engineering, Design and Technology, 19(2), 497-508.
Mane, K M, Kulkarni, D K and Prakash, K B (2021) Prediction of shear strength of concrete produced by using pozzolanic materials and partly replacing NFA by MS using ANN. Journal of Engineering, Design and Technology, 19(2), 578-87.
Nabizadeh, M, Khalilzadeh, M, Ebrahimnejad, S and Ershadi, M J (2021) Developing a fuzzy goal programming model for health, safety and environment risks based on hybrid fuzzy FMEA-VIKOR method. Journal of Engineering, Design and Technology, 19(2), 317-38.
Nwaogu, J M and Chan, A P C (2021) Evaluation of multi-level intervention strategies for a psychologically healthy construction workplace in Nigeria. Journal of Engineering, Design and Technology, 19(2), 509-36.
Nyawera, J X and Theodore Conrad, H (2021) Critical drivers towards generative process health and safety culture. Journal of Engineering, Design and Technology, 19(2), 385-411.
Sharma, A and Sharma, R K (2021) Uplift behaviour of axial granular pile anchor encased with geogrid in cohesionless soil. Journal of Engineering, Design and Technology, 19(2), 588-602.
Spellacy, J, Edwards, D J, Roberts, C J, Hayhow, S and Shelbourn, M (2021) An investigation into the role of the quantity surveyor in the value management workshop process. Journal of Engineering, Design and Technology, 19(2), 423-45.
Tai, S, Zhang, Y and Li, T (2021) Factors affecting BIM application in China: a social network model. Journal of Engineering, Design and Technology, 19(2), 373-84.
Tijani, B, Jin, X and Osei-Kyei, R (2021) Critical analysis of mental health research among construction project professionals. Journal of Engineering, Design and Technology, 19(2), 467-96.
Tu, J, Liu, Y, Zhou, M and Li, R (2021) Prediction and analysis of compressive strength of recycled aggregate thermal insulation concrete based on GA-BP optimization network. Journal of Engineering, Design and Technology, 19(2), 412-22.