Abstracts – Browse Results

Search or browse again.

Click on the titles below to expand the information about each abstract.
Viewing 25 results ...

Abu Hanipah, A F F and Tahar, K N (2018) Development of the 3D dome model based on a terrestrial laser scanner. International Journal of Building Pathology and Adaptation, 36(02), 122–36.

Adebisi, E O, Ojo, S O and Alao, O O (2018) Assessment of factors influencing the failure and abandonment of multi-storey building projects in Nigeria. International Journal of Building Pathology and Adaptation, 36(02), 210–31.

Belabed, Y, Kerboua, B and Tarfaoui, M (2019) New design for reducing interfacial stresses of reinforced structures with FRP plates. International Journal of Building Pathology and Adaptation, 37(02), 196–207.

Chew, M Y, Conejos, S and Law, J S L (2017) Green maintainability design criteria for nanostructured titanium dioxide (TiO2) façade coatings. International Journal of Building Pathology and Adaptation, 35(02), 139–58.

Chua, S J L, Zubbir, N B, Ali, A S and Au-Yong, C P (2018) Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(02), 137–51.

de Bem, D H, Lima, D P B and Medeiros-Junior, R A (2018) Effect of chemical admixtures on concrete’s electrical resistivity. International Journal of Building Pathology and Adaptation, 36(02), 174–87.

Enshassi, A, Elzebdeh, S and Mohamed, S (2017) Drivers affecting household residents’ water and related energy consumption in residential buildings. International Journal of Building Pathology and Adaptation, 35(02), 159–75.

Eriksson, P, Milić, V and Brostrom, T (2019) Balancing preservation and energy efficiency in building stocks. International Journal of Building Pathology and Adaptation, 38(02), 356–73.

Februandari, A (2019) Authenticity in cultural built heritage: learning from Chinese Indonesians’ houses. International Journal of Building Pathology and Adaptation, 38(02), 262–78.

Hadidi, L, Assaf, S, Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(02), 176–90.

  • Type: Journal Article
  • Keywords: ISO 9000; Customer satisfaction; Quality; Saudi Arabia; Certification; Design management;
  • ISBN/ISSN: 2398-4708
  • URL: https://doi.org/10.1108/IJBPA-01-2017-0004
  • Abstract:
    ISO 9001 is an international specification that provides certification for quality management systems (QMSs) after careful external auditing. However, certified companies rarely evaluate their quality systems after being certified. The certificate needs to be renewed periodically where companies are encouraged to evaluate their gained benefits and improve their QMS’s deficient areas. The purpose of this paper is to provide a method of evaluation based on the level of customers’ satisfaction over five metrics (reliability, assurance, tangible, empathy, and responsiveness). Design/methodology/approach The methodology enables to benchmark the current level of satisfaction with prior levels of satisfaction before the ISO 9001 certification. The methodology is applied for the QMS pertinent to the design services (DS) for a large public company in Saudi Arabia. Three case studies were undertaken on the DS for large-scale construction projects. Findings The results were compared between year 2008 (total of 77 projects) and year 2011 (total of 39 projects). The results show that the ISO 9001 certificate may not always demonstrate an evidence of improving customers’ satisfaction levels and, hence, a gap analysis should be implemented to define possible areas of improvement. Research limitations/implications This work is limited to the construction industry. In specific, it addresses only the customer satisfaction related to the design management services. However, Saudi Arabia is known to host many large scale organizations that are heavily involved in international business trade. Hence, the authors believe that the Saudi industry can leverage their practices up to the international standards and similarly the international practices can accommodate some of the best practices in Saudi Arabia. Originality/value It is a general perception in the industry that ISO 9000 implementation will mean good quality products. This work provides the argument that the ISO 9000 implementation should be tested on a regular basis to validate this perception. It shows that in some cases the ISO 9000 did not improve the customers’ satisfaction and, hence, the need arises for gap analysis to modify the QMS.

Hilal, M, Maqsood, T and Abdekhodaee, A (2019) A scientometric analysis of BIM studies in facilities management. International Journal of Building Pathology and Adaptation, 37(02), 122–39.

Hopkin, T, Lu, S, Rogers, P and Sexton, M (2017) Key stakeholders’ perspectives towards UK new-build housing defects. International Journal of Building Pathology and Adaptation, 35(02), 110–23.

Kulkarni, S S, Chapman, C, Shah, H and Edwards, D J (2018) A computational design method for bio-mimicked horizontal axis tidal turbines. International Journal of Building Pathology and Adaptation, 36(02), 188–209.

Lukito, J A, Susilawati, C and Goonetilleke, A (2019) Climate change adaptation in the management of public buildings: an Indonesian context. International Journal of Building Pathology and Adaptation, 37(02), 140–62.

Mahmoud, A S, Sanni-Anibire, M O and Hassanain, M A (2017) Performance-based fire safety evacuation of an auditorium facility using a theoretical calculation method. International Journal of Building Pathology and Adaptation, 35(02), 124–38.

Mahmoud, A S, Sanni-Anibire, M O, Hassanain, M A and Ahmed, W (2019) Key performance indicators for the evaluation of academic and research laboratory facilities. International Journal of Building Pathology and Adaptation, 37(02), 208–30.

Organ, S (2019) The opportunities and challenges of improving the condition and sustainability of a historic building at an international tourist attraction in the UK. International Journal of Building Pathology and Adaptation, 38(02), 329–55.

Roberts, C J, Pärn, E A, Edwards, D J and Aigbavboa, C (2018) Digitalising asset management: concomitant benefits and persistent challenges. International Journal of Building Pathology and Adaptation, 36(02), 152–73.

Sharma, M and Lee, A (2019) Dementia-friendly heritage settings: a research review. International Journal of Building Pathology and Adaptation, 38(02), 279–310.

Tunefalk, M, Legner, M and Leijonhufvud, G (2019) Long-term effects of additional insulation of building façades in Sweden. International Journal of Building Pathology and Adaptation, 38(02), 374–85.

Watts, G, Fernie, S and Dainty, A (2019) Paradox and legitimacy in construction: how CSR reports restrict CSR practice. International Journal of Building Pathology and Adaptation, 37(02), 231–46.

Whitman, C J, Prizeman, O, Walker, P and Gwilliam, J A (2019) Heritage retrofit and cultural empathy; a discussion of challenges regarding the energy performance of historic UK timber-framed dwellings. International Journal of Building Pathology and Adaptation, 38(02), 386–404.

Zahari, N F, Che-Ani, A I, Abdul Rashid, R B, Mohd Tahir, M A and Amat, S (2019) Factors contribute in development of the assessment framework for wheelchair accessibility in National Heritage Buildings in Malaysia. International Journal of Building Pathology and Adaptation, 38(02), 311–28.

Zalejska Jonsson, A and Hungria Gunnelin, R (2019) Defects in newly constructed residential buildings: owners’ perspective. International Journal of Building Pathology and Adaptation, 37(02), 163–85.

Zolkafli, U K, Zakaria, N, Mohammad Mazlan, A and Ali, A S (2019) Maintenance work for heritage buildings in Malaysia: owners’ perspectives. International Journal of Building Pathology and Adaptation, 37(02), 186–95.