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Abu Hanipah, A F F and Tahar, K N (2018) Development of the 3D dome model based on a terrestrial laser scanner. International Journal of Building Pathology and Adaptation, 36(02), 122–36.

Adebisi, E O, Ojo, S O and Alao, O O (2018) Assessment of factors influencing the failure and abandonment of multi-storey building projects in Nigeria. International Journal of Building Pathology and Adaptation, 36(02), 210–31.

Belabed, Y, Kerboua, B and Tarfaoui, M (2019) New design for reducing interfacial stresses of reinforced structures with FRP plates. International Journal of Building Pathology and Adaptation, 37(02), 196–207.

Chew, M Y, Conejos, S and Law, J S L (2017) Green maintainability design criteria for nanostructured titanium dioxide (TiO2) façade coatings. International Journal of Building Pathology and Adaptation, 35(02), 139–58.

Chua, S J L, Zubbir, N B, Ali, A S and Au-Yong, C P (2018) Maintenance of high-rise residential buildings. International Journal of Building Pathology and Adaptation, 36(02), 137–51.

de Bem, D H, Lima, D P B and Medeiros-Junior, R A (2018) Effect of chemical admixtures on concrete’s electrical resistivity. International Journal of Building Pathology and Adaptation, 36(02), 174–87.

Enshassi, A, Elzebdeh, S and Mohamed, S (2017) Drivers affecting household residents’ water and related energy consumption in residential buildings. International Journal of Building Pathology and Adaptation, 35(02), 159–75.

Eriksson, P, Milić, V and Brostrom, T (2019) Balancing preservation and energy efficiency in building stocks. International Journal of Building Pathology and Adaptation, 38(02), 356–73.

Februandari, A (2019) Authenticity in cultural built heritage: learning from Chinese Indonesians’ houses. International Journal of Building Pathology and Adaptation, 38(02), 262–78.

Hadidi, L, Assaf, S, Aluwfi, K and Akrawi, H (2017) The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services. International Journal of Building Pathology and Adaptation, 35(02), 176–90.

Hilal, M, Maqsood, T and Abdekhodaee, A (2019) A scientometric analysis of BIM studies in facilities management. International Journal of Building Pathology and Adaptation, 37(02), 122–39.

Hopkin, T, Lu, S, Rogers, P and Sexton, M (2017) Key stakeholders’ perspectives towards UK new-build housing defects. International Journal of Building Pathology and Adaptation, 35(02), 110–23.

  • Type: Journal Article
  • Keywords: Defects; Warranty; New-build housing;
  • ISBN/ISSN: 2398-4708
  • URL: https://doi.org/10.1108/IJBPA-06-2016-0012
  • Abstract:
    Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder’s liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder’s liability and insurer’s warranty periods. Design/methodology/approach The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK’s largest warranty provider (WP) and approved inspector’s records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent. Findings This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs’ appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry. Originality/value This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.

Kulkarni, S S, Chapman, C, Shah, H and Edwards, D J (2018) A computational design method for bio-mimicked horizontal axis tidal turbines. International Journal of Building Pathology and Adaptation, 36(02), 188–209.

Lukito, J A, Susilawati, C and Goonetilleke, A (2019) Climate change adaptation in the management of public buildings: an Indonesian context. International Journal of Building Pathology and Adaptation, 37(02), 140–62.

Mahmoud, A S, Sanni-Anibire, M O and Hassanain, M A (2017) Performance-based fire safety evacuation of an auditorium facility using a theoretical calculation method. International Journal of Building Pathology and Adaptation, 35(02), 124–38.

Mahmoud, A S, Sanni-Anibire, M O, Hassanain, M A and Ahmed, W (2019) Key performance indicators for the evaluation of academic and research laboratory facilities. International Journal of Building Pathology and Adaptation, 37(02), 208–30.

Organ, S (2019) The opportunities and challenges of improving the condition and sustainability of a historic building at an international tourist attraction in the UK. International Journal of Building Pathology and Adaptation, 38(02), 329–55.

Roberts, C J, Pärn, E A, Edwards, D J and Aigbavboa, C (2018) Digitalising asset management: concomitant benefits and persistent challenges. International Journal of Building Pathology and Adaptation, 36(02), 152–73.

Sharma, M and Lee, A (2019) Dementia-friendly heritage settings: a research review. International Journal of Building Pathology and Adaptation, 38(02), 279–310.

Tunefalk, M, Legner, M and Leijonhufvud, G (2019) Long-term effects of additional insulation of building façades in Sweden. International Journal of Building Pathology and Adaptation, 38(02), 374–85.

Watts, G, Fernie, S and Dainty, A (2019) Paradox and legitimacy in construction: how CSR reports restrict CSR practice. International Journal of Building Pathology and Adaptation, 37(02), 231–46.

Whitman, C J, Prizeman, O, Walker, P and Gwilliam, J A (2019) Heritage retrofit and cultural empathy; a discussion of challenges regarding the energy performance of historic UK timber-framed dwellings. International Journal of Building Pathology and Adaptation, 38(02), 386–404.

Zahari, N F, Che-Ani, A I, Abdul Rashid, R B, Mohd Tahir, M A and Amat, S (2019) Factors contribute in development of the assessment framework for wheelchair accessibility in National Heritage Buildings in Malaysia. International Journal of Building Pathology and Adaptation, 38(02), 311–28.

Zalejska Jonsson, A and Hungria Gunnelin, R (2019) Defects in newly constructed residential buildings: owners’ perspective. International Journal of Building Pathology and Adaptation, 37(02), 163–85.

Zolkafli, U K, Zakaria, N, Mohammad Mazlan, A and Ali, A S (2019) Maintenance work for heritage buildings in Malaysia: owners’ perspectives. International Journal of Building Pathology and Adaptation, 37(02), 186–95.