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Abunyewah, M, Gajendran, T, Maund, K and Okyere, S A (2019) Linking information provision to behavioural intentions. International Journal of Disaster Resilience in the Built Environment, 11(01), 100–18.

Ahmed, I and McEvoy, D (2014) Post-tsunami resettlement in Sri Lanka and India: site planning, infrastructure and services. International Journal of Disaster Resilience in the Built Environment, 5(01), 53-65.

Akama, Y, Cooper, V and Mees, B (2016) Beyond transmission: An analysis of communication frameworks in Australian bushfire preparedness. International Journal of Disaster Resilience in the Built Environment, 7(01), 49-62.

Ali, F M M and Jones, K (2013) Negotiating community resilience in the city in a time of political change and deficit reduction. International Journal of Disaster Resilience in the Built Environment, 4(01), 9-22.

Amaratunga, C A (2014) Building community disaster resilience through a virtual community of practice (VCOP). International Journal of Disaster Resilience in the Built Environment, 5(01), 66-78.

Aryal, A and Wilkinson, S (2019) The role of social capital in the recovery of cultural built heritage. International Journal of Disaster Resilience in the Built Environment, 11(01), 44–57.

Asadi, M and Karami, J (2019) Modeling of the city evacuation plan in case of earthquake with particle swarm optimization (PSO) and imperialist competition algorithm (ICA). International Journal of Disaster Resilience in the Built Environment, 11(01), 134–51.

Bhattacharya-Mis, N, Joseph, R, Proverbs, D and Lamond, J (2015) Grass-root preparedness against potential flood risk among residential and commercial property holders. International Journal of Disaster Resilience in the Built Environment, 6(01), 44-56.

Bignami, D F (2017) Testing solutions of a multi-disaster building’s certification functional to the built environment sustainability and resilience. International Journal of Disaster Resilience in the Built Environment, 8(01), 77-97.

Bigolin, M, Bussular, C Z and Silva Filho, L C P (2020) Evolutionary resilience in the housing sector: requirements proposal. International Journal of Disaster Resilience in the Built Environment, 12(01), 1–12.

Biswas, A (2019) Exploring Indian post-disaster temporary housing strategy through a comparative review. International Journal of Disaster Resilience in the Built Environment, 10(01), 14–35.

Bornstein, L, Lizarralde, G, Gould, K A and Davidson, C (2013) Framing responses to post-earthquake Haiti: How representations of disasters, reconstruction and human settlements shape resilience. International Journal of Disaster Resilience in the Built Environment, 4(01), 43-57.

Burnside-Lawry, J and Carvalho, L (2016) A stakeholder approach to building community resilience: awareness to implementation. International Journal of Disaster Resilience in the Built Environment, 7(01), 4-25.

Chang, Y, Wilkinson, S, Seville, E and Potangaroa, R (2010) Resourcing for a resilient post-disaster reconstruction environment. International Journal of Disaster Resilience in the Built Environment, 1(01), 65–83.

Cumiskey, L, Werner, M, Meijer, K, Fakhruddin, S H M and Hassan, A (2015) Improving the social performance of flash flood early warnings using mobile services. International Journal of Disaster Resilience in the Built Environment, 6(01), 57-72.

Dethridge, L and Quinn, B (2016) Realtime emergency communication in virtual worlds. International Journal of Disaster Resilience in the Built Environment, 7(01), 26-39.

Dumbuya, B and Nirupama, N (2017) Disasters and long-term economic sustainability: a perspective on Sierra Leone. International Journal of Disaster Resilience in the Built Environment, 8(01), 58-76.

Fayazi, M (2011) Reconstruction projects by using core housing method in Iran: Case study: Gilan Province experience. International Journal of Disaster Resilience in the Built Environment, 2(01), 74–85.

Flyen, C, Hauge , Å L, Almås, A-J and Godbolt , Å L (2018) Municipal collaborative planning boosting climate resilience in the built environment. International Journal of Disaster Resilience in the Built Environment, 9(01), 58-69.

Friend, R M, Thinphanga, P, MacClune, K, Henceroth, J, Tran, P V G and Nghiem, T P (2015) Urban transformations and changing patterns of local risk: lessons from the Mekong Region. International Journal of Disaster Resilience in the Built Environment, 6(01), 30-43.

Gatti, M P (2018) Maintenance, reconstruction and prevention for the regeneration of historic towns and centers. International Journal of Disaster Resilience in the Built Environment, 9(01), 96-111.

Godbolt, Å L, Flyen, C, Hauge, Å L, Flyen, A-C and Moen, L L (2018) Future resilience of cultural heritage buildings: how do residents make sense of public authorities’ sustainability measures?. International Journal of Disaster Resilience in the Built Environment, 9(01), 18-30.

Goyal, P K, Datta, T K and Vijay, V K (2012) Vulnerability of rural houses to cyclonic wind. International Journal of Disaster Resilience in the Built Environment, 3(01), 20-41.

Haigh, R and Amaratunga, D (2010) An integrative review of the built environment discipline's role in the development of society's resilience to disasters. International Journal of Disaster Resilience in the Built Environment, 1(01), 11–24.

Hashim, H M, Ng, Y G, Talib, O and Md Tamrin, S B (2019) Content validation of flood disaster preparedness action (FDPA) items among small and medium enterprises (SME) business. International Journal of Disaster Resilience in the Built Environment, 10(01), 2–13.

Hayles, C S (2010) An examination of decision making in post disaster housing reconstruction. International Journal of Disaster Resilience in the Built Environment, 1(01), 103–22.

Henceroth, J, Friend, R M, Thinphanga, P, Tran, P V G and Nghiem, T P (2015) Lessons from self-assessments within urban climate resilience programs. International Journal of Disaster Resilience in the Built Environment, 6(01), 86-101.

Hettiarachchi, M, Athukorale, K, Wijekoon, S and Alwis, A d (2014) Urban wetlands and disaster resilience of Colombo, Sri Lanka. International Journal of Disaster Resilience in the Built Environment, 5(01), 79-89.

Hirano, S, Kayumba, E, Grafweg, A and Kelman, I (2011) Developing Rwanda's schools infrastructure standards and guidelines. International Journal of Disaster Resilience in the Built Environment, 2(01), 30–46.

Hosseini, K A, Hosseini, M, Hosseinioon, S, Izadkhah, Y O, Shaw, T and Takahashi, R (2014) A survey on evacuation planning and its challenges for potential earthquake in Tehran. International Journal of Disaster Resilience in the Built Environment, 5(01), 38-52.

Izumi, T, Sukhwani, V, Surjan, A and Shaw, R (2020) Managing and responding to pandemics in higher educational institutions: initial learning from COVID-19. International Journal of Disaster Resilience in the Built Environment, 12(01), 51–66.

Jahangiri, K, Borgheipour, H, Gendeshmin, S B, Matin, A and Monazami Tehrani, G (2019) Site selection criteria for temporary sheltering in urban environment. International Journal of Disaster Resilience in the Built Environment, 11(01), 58–70.

Kahandawa, R, Domingo, N, Chawynski, G and Uma, S (2020) Factors impacting post-earthquake damage repair cost estimations. International Journal of Disaster Resilience in the Built Environment, 12(01), 29–49.

Kipling, J, Newton, R and Ormerod, M (2011) Accessing emergency rest centres in the UK: lessons learnt. International Journal of Disaster Resilience in the Built Environment, 2(01), 47–58.

Korstanje, M E (2011) Swine flu in Buenos Aires: beyond the principle of resilience. International Journal of Disaster Resilience in the Built Environment, 2(01), 59–73.

Kundak, S (2017) Enhance household resilience in Istanbul. International Journal of Disaster Resilience in the Built Environment, 8(01), 40-57.

Lassandro, P and Cosola, T (2018) Climate change mitigation: resilience indicators for roof solutions. International Journal of Disaster Resilience in the Built Environment, 9(01), 4-17.

Linh, T N Q, Hanh, T T T and Shaw, R (2020) COVID-19 initial preparedness and response in Vietnam during the first six months of the pandemic and the lessons for Sendai framework implementation. International Journal of Disaster Resilience in the Built Environment, 12(01), 143–55.

Lucini, B (2013) Social capital and sociological resilience in megacities context. International Journal of Disaster Resilience in the Built Environment, 4(01), 58-71.

Luu, C, Von Meding, J and Kanjanabootra, S (2017) Balancing costs and benefits in Vietnam’s hydropower industry: a strategic proposal. International Journal of Disaster Resilience in the Built Environment, 8(01), 27-39.

Malalgoda, C and Amaratunga, D (2015) A disaster resilient built environment in urban cities: The need to empower local governments. International Journal of Disaster Resilience in the Built Environment, 6(01), 102-16.

Malalgoda, C, Amaratunga, D and Haigh, R (2013) Creating a disaster resilient built environment in urban cities: The role of local governments in Sri Lanka. International Journal of Disaster Resilience in the Built Environment, 4(01), 72-94.

Marques, M, Monteiro, R and Delgado, R (2018) An improved model for seismic risk assessment in Portugal. International Journal of Disaster Resilience in the Built Environment, 9(01), 70-83.

Matsuoka, Y, Takeuchi, Y and Shaw, R (2013) Implementation of Hyogo Framework for Action in Makati City, Philippines. International Journal of Disaster Resilience in the Built Environment, 4(01), 23-42.

Mazza, M, Pino, M C, Peretti, S, Scolta, K and Mazzarelli, E (2014) Satisfaction level on quality of life post-earthquake rebuilding. International Journal of Disaster Resilience in the Built Environment, 5(01), 6-22.

McEntire, D, Crocker, C G and Peters, E (2010) Addressing vulnerability through an integrated approach. International Journal of Disaster Resilience in the Built Environment, 1(01), 50–64.

Mendes, J M, Tavares, A O and Santos, P P (2019) Social vulnerability and local level assessments: a new approach for planning. International Journal of Disaster Resilience in the Built Environment, 11(01), 15–43.

Miller, J P (2019) Post-disaster recovery through the evolution of the lakou, a traditional settlement pattern. International Journal of Disaster Resilience in the Built Environment, 11(01), 3–14.

Miyamoto, H K, Gilani, A S J and Wada, A (2011) Damage mitigation for school buildings in seismically vulnerable regions. International Journal of Disaster Resilience in the Built Environment, 2(01), 8–29.

Moe, T L (2012) Aiming for resilience and adaptation in managing environment: An emerging environmental and emergency leadership in the twenty-first century. International Journal of Disaster Resilience in the Built Environment, 3(01), 42-51.

Narain, V (2020) Building the resilience of periurban communities to the impacts of climate change and urbanization. International Journal of Disaster Resilience in the Built Environment, 12(01), 115–25.

Oh, E H, Deshmukh, A and Hastak, M (2010) Disaster impact analysis based on inter-relationship of critical infrastructure and associated industries: a winter flood disaster event. International Journal of Disaster Resilience in the Built Environment, 1(01), 24–49.

Okunola, O H (2019) Residents vulnerability analysis and explanation of development-induced disasters in a Sub-Saharan African city. International Journal of Disaster Resilience in the Built Environment, 11(01), 71–84.

Ongkowijoyo, C and Doloi, H (2017) Determining critical infrastructure risks using social network analysis. International Journal of Disaster Resilience in the Built Environment, 8(01), 5-26.

Ongkowijoyo, C S, Gurmu, A and Andi, A (2020) Investigating risk of bridge construction project: exploring Suramadu strait-crossing cable-stayed bridge in Indonesia. International Journal of Disaster Resilience in the Built Environment, 12(01), 127–42.

Ortiz, R, Macias-Bernal, J M and Ortiz, P (2018) Vulnerability and buildings service life applied to preventive conservation in cultural heritage. International Journal of Disaster Resilience in the Built Environment, 9(01), 31-47.

Patel, S and Hastak, M (2013) A framework to construct post-disaster housing. International Journal of Disaster Resilience in the Built Environment, 4(01), 95-114.

Pond, P (2016) The space between us: Twitter and crisis communication. International Journal of Disaster Resilience in the Built Environment, 7(01), 40-8.

Pourezzat, A A, Nejati, M and Mollaee, A (2010) Dataflow model for managing urban disasters: the experience of Bam earthquake. International Journal of Disaster Resilience in the Built Environment, 1(01), 84–102.

Prashar, S K and Shaw, R (2012) Urbanization and hydro-meteorological disaster resilience: the case of Delhi. International Journal of Disaster Resilience in the Built Environment, 3(01), 7-19.

Rahayu, H P, Haigh, R, Amaratunga, D, Kombaitan, B, Khoirunnisa, D and Pradana, V (2019) A micro scale study of climate change adaptation and disaster risk reduction in coastal urban strategic planning for the Jakarta. International Journal of Disaster Resilience in the Built Environment, 11(01), 119–33.

Rahman, M L (2019) Risk perception and awareness of earthquake: the case of Dhaka. International Journal of Disaster Resilience in the Built Environment, 10(01), 65–82.

Rahouti, A, Datoussaïd, S and Descamps, T (2018) Safety assessment of a high-rise dormitory in case of fire. International Journal of Disaster Resilience in the Built Environment, 9(01), 84-95.

Rapaport, C and Ashkenazi, I (2019) Drop down or flee out?. International Journal of Disaster Resilience in the Built Environment, 10(01), 52–64.

Rebello, K, Jaggi, K, Costello, S, Blake, D, Oo, M, Hughes, J and Egbelakin, T (2019) Testing a criticality framework for road networks in Auckland, New Zealand. International Journal of Disaster Resilience in the Built Environment, 10(01), 36–51.

Risom Laursen, M (2015) CBDRM in Nepal: a matter of risk perceptions. International Journal of Disaster Resilience in the Built Environment, 6(01), 73-85.

Rotimi, J O B and Wilkinson, S (2014) Improving environmental management legislation to facilitate post-disaster reconstruction. International Journal of Disaster Resilience in the Built Environment, 5(01), 23-37.

Sapeciay, Z, Wilkinson, S and Costello, S B (2017) Building organisational resilience for the construction industry: New Zealand practitioners’ perspective. International Journal of Disaster Resilience in the Built Environment, 8(01), 98-108.

Saputro, K A (2016) Information volunteers’ strategies in crisis communication: The case of Mt. Merapi eruption in Indonesia 2010. International Journal of Disaster Resilience in the Built Environment, 7(01), 63-72.

• Type: Journal Article
• Keywords: best practice; communication; community-centred; disaster response; participatory approaches; immediate relief
• ISBN/ISSN:
• URL: https://doi.org/10.1108/IJDRBE-07-2013-0027
• Abstract:
  Purpose The purpose of this paper is to present a case study on the communication strategies used by the information volunteers of Jalin Merapi during the Mt. Merapi disaster in Indonesia 2010. Design/methodology/approach In all, 18 information volunteers are interviewed to find out about their strategies in organising crisis communication, and follow-up interviews are conducted with several donors and media professionals to understand the wider context. The questions cover how the information is sourced, published and verified and the reasons behind their decisions. The concept of mediated suffering helps to analyse how their strategies construct with whom, with what subject and how the media users engage with the survivors. Findings This study finds that information volunteers of Jalin Merapi focused on the overlooked survivors and issues of Mt. Merapi disaster based on their observation of the mainstream media’s coverage of the previous disaster in 2006. The needs of the refugees, rather than the availability of donor’s aid, were foregrounded to encourage the wider public to donate. And access to connect directly with the survivors was provided to enhance the efficacy of aid and to facilitate repeat donations. Research limitations/implications Further empirical studies in other disaster contexts are called for to assess whether similar or different strategies are used in participatory crisis communication. Originality/value This study presents a rare case of participatory crisis communication in a disaster. The perspective of the media audience helps situate the findings in the context of the wider media environment and in the context of collective action as often seen in response to disaster.

Shrestha, H D, Yatabe, R, Bhandary, N P and Subedi, J (2012) Vulnerability assessment and retrofitting of existing school buildings: a case study of Aceh. International Journal of Disaster Resilience in the Built Environment, 3(01), 52-65.

Sijakovic, M, Peric, A and Ayuso Ollero, P (2020) Towards resilient design of the building asset: the BREEAM-based evaluation of the Z Hotel Holborn, London. International Journal of Disaster Resilience in the Built Environment, 12(01), 85–100.

Simmons, K M, Czajkowski, J and Kovacs, P (2020) Building code effectiveness grading schedule participation analysis. International Journal of Disaster Resilience in the Built Environment, 12(01), 67–83.

Taslimi, M S, Azimi, A and Nazari, M (2020) Resilience to economic sanctions; case study: hospital equipment cluster of Tehran (HECT). International Journal of Disaster Resilience in the Built Environment, 12(01), 13–28.

Tavakoli Taba, S, Mojtahedi, M and Newton, S (2019) Disaster risk management approaches in construction and built environment. International Journal of Disaster Resilience in the Built Environment, 11(01), 85–99.

Valdés, H M, Amaratunga, D and Haigh, R (2013) Making Cities Resilient: from awareness to implementation. International Journal of Disaster Resilience in the Built Environment, 4(01), 5-8.

Wamsler, C and Brink, E (2015) The role of individual adaptive practices for sustainable adaptation. International Journal of Disaster Resilience in the Built Environment, 6(01), 6-29.

White, T, Ariaratnam, S T and Michael, J (2012) Subterranean infrastructure reconnaissance for manmade and natural hazards and disasters. International Journal of Disaster Resilience in the Built Environment, 3(01), 66-86.

Yaman Galantini, Z D and Tezer, A (2018) Resilient urban planning process in question: Istanbul case. International Journal of Disaster Resilience in the Built Environment, 9(01), 48-57.

Yatmo, Y A, Atmodiwirjo, P, Saginatari, D P and Harahap, M M Y (2020) Development of modular school design as a permanent solution for post-disaster reconstruction in Indonesia. International Journal of Disaster Resilience in the Built Environment, 12(01), 101–13.