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Cheng, J, Proverbs, D, Oduoza, C and Potts, K (2008) Investigating the interrelationship of strategic decisions and client satisfaction: a conceptual framework.. In: Dainty, A (Ed.), Proceedings 24th Annual ARCOM Conference, 1-3 September 2008, Cardiff, UK. Association of Researchers in Construction Management, Vol. 2, 1023–32.